Terms of service
General terms and Conditions
By accessing as well as ordering from beWoolen LLC you agree to these terms and conditions. These terms and conditions apply to all agreements you reach with beWoolen LLC. If you do not agree with them, you should not use and access this website.
Mistakes happen. Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to change or update information at any time (including after you have submitted your order).
When mistakes happen we pledge to make it right in as short a time as possible. Together, we can make the process of buying online as personal an interaction as possible.
Product Images
Please note that we have made every effort to render colors accurately. However, due to the display and color capabilities of your computer monitor, the color and/or representation might not be exactly the same as the actual item. We do not always take new photographs of hand dyed yarns, and color lots may vary, in some cases by a lot. If you are concerned about dyelot or matching, please contact us to discuss options. If you are buying hand dyed yarns for a big project, we always suggest getting more than enough yarn before you begin.
Prices
All prices on beWoolen LLC are calculated using US dollars. Shipping costs are not included in the price, but calculated as an extra charge. All prices are subjected to change without notice.
Payment
Payment for orders must be made at the time the order is placed. If payment is not received, the order is not considered to be final and will not be fulfilled. Please note that our system does not remove product from our inventory until it is paid for. This can result in the products you wanted being sold out once you return to pay for them.
This is especially important for limited kits and limited items. If your payment does not go through, it is not final and you might lose your kit or limited item.
Purchases
If the item you have ordered is out of stock, we will notify you by email. You may choose a similar item, or ask for a refund. We will refund your payment within 10 days of being advised that the item has become unavailable.
Please observe that as the stock is shared with that of the shop, we might not always be able to keep our webshop updated with regards to availability. This is particularly frequent during sales or busy seasons as the stock turnover is much higher.
Shipping
We strive to ship your purchased items as soon as possible. All orders are processed and shipped within 48 hours of the transaction being complete. Usually, we are able to pack your order the same day that it is placed; USPS pick ups typically happen within 2 business days.
All packages are sent with tracking. When your order is sent, you will receive a tracking number. Tracked orders are not insured against loss, damage, or missing items. If you wish to include insurance on your package, please make contact with us at angel@bewoolen.com to arrange for this.
Packages that return to us as undeliverable by the carrier for whatever reason can be re-posted for an additional shipping fee. If we have made a mistake in the addressing of an undeliverable package that has led to it being undeliverable, we will waive that fee and re-send it at our own cost.
In order for our logistics to run smoothly and as efficiently as possible we cannot combine shipping for separately placed orders. Separately placed orders will be charged shipping costs based on the weight and distance to your shipping address.
See our Shipping tab for more information on Postage.
At this time, we do not take international orders.
Pick Up in Store
If you place an online order for pickup, please allow up to 24 hours for us to pull your order. If you would like to pick up your order sooner, please contact us. Due to limited space in our shop, we can only hold orders for pick up for 3 days after the order is placed. After this time, your order will cancelled and a refund processed for store credit, unless other arrangements have been made. Please contact us at the shop 763-205-0380
Return Policy
Please check out our Return Policies - under the Refund Policy tab.