If you purchase from us in-store, we only offer exchanges or credit, we do not offer refunds. We do not offer exchanges or credit for sale items or items that we no longer carry.

You have 30 days from the time of your purchase to exchange yarn. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn and/or unused, with tags, and in its original packaging. Yarns that are wound will not be accepted for return. Yarn that has been around pets, pet hair, or odors cannot be returned. You’ll also need the receipt. If you have an account with us and we can verify your purchase that way, you can exchange without a receipt.

 

ONLINE REFUND/EXCHANGE POLICY

We have a 14-day online return policy, which means you have 14 days after receiving your item to request a return. Please be advised that the cost of return shipping is the customer's responsibility except in the case of errors on our part.

To be eligible for a return, your item must be in the same condition that you received it, unworn and/or unused, with tags, and in its original packaging. Yarns that are wound will not be accepted for return. Yarn that has been around pets, pet hair, or odors cannot be returned. You’ll also need the receipt or proof of purchase. PLEASE TAKE NOTE of goods listed that we do not accept for returns or exchange:

      NO REFUNDS OR EXCHANGES:

• books, patterns, or digital download
• Knitting needles of any kind, crochet hooks, opened notions
• soaps, lotions, balms
• merchandise without a receipt or order number
• gift cards
• sale or clearance items
• KITS - any set of yarn that includes a pattern; including Slip Stitch Blankets and Cascading Slip & Fade Blanket kits
• Tote bags that have been used/carried

To start a return, you can contact us at angel@bewoolen.com. If your return is accepted, you should then send your items back to our office at your expense. Items sent back to us without first requesting a return will not be accepted. 

If you send back items that are ineligible for return, you will be given the option to have them shipped back to you at your expense or disposed of as we see fit.

 You can always contact us for any return questions at angel@bewoolen.com or michelle@bewoolen.com

Mail Approved Returns to:

beWoolen

11444 Marketplace Drive N,

Champlin MN 55316

 

LOST Packages:

Does my order come with tracking and/or insurance? First Class Mail is not insured; however Priority mail comes with $100 of shipping insurance. UPS shipping comes with $100 of insurance. Tracking within the U.S. is available and will be sent to your email once shipped. Any claims filed for lost packages must be made by purchaser, beWoolen is not responsible for lost packages or delays. International mail is not insured nor is tracking available beyond U.S. borders. You can expect an international package to be delivered anywhere from 3-6 weeks once shipped (not ordered). If your package hasn’t arrived, contact us. We will do what we are able. We receive the same tracking information that is emailed with your order, we do not have "insider" knowledge beyond those details.

Claims must be filed by you, the recipient, through USPS or UPS. As per shipping guidelines, once the package is picked up by the postal/shipping service the ownership of that package is now yours. Once it leaves beWoolen, we have absolutely no control over the shipping process.  Claims for lost packages become the responsibility of the recipient. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Shipping on Refunds

Unless the refund or exchange is because of a fault we have made, shipping costs will not be refunded or covered by beWoolen.  

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

You received the wrong item?